Complaints & Feedback


Darkan Primary School is characterised by a commitment to respond positively to complaints and feedback about our school.  In particular, it is essential that the partnership between you the parent and our school be strong and reliable.  You and other school community members must be confident that we as a staff will listen and respond to your needs and concerns.

All complaints or issues raised will be handled promptly, confidentially and in accordance with procedural fairness.  Employees (teaching or non-teaching staff) who are the subject of a complaint will be informed of the substance of the complaint.

You are welcome and encouraged to talk to your children’s class teachers whenever you need to.  However, we ask that you make an appointment with the teacher, to avoid interrupting the learning program.

What can you ask about?
  • Issues particular to your children, including:
    • Attitude, progress, behaviour and participation
  • School or Class issues, including:
    • Quality of teaching, learning environment, school policies and procedures
  • Access to support services, including:
    • Visiting teachers and specialised facilities
What can you do if you have a problem?
Seeking information as early as possible can solve many problems. It is essential that you speak to the classroom teacher first regarding any of the above-mentioned items. The classroom teacher will know classroom situations well and will be able to address your issues and concerns immediately.  If you do not achieve satisfaction, then contact the Principal.

When you have a problem
  • Try to identify the problem clearly before going to the school. If there is more than one problem, list them to ensure that the extent of the problem is clear to the school.
  • Decide whether the problem is a concern, an enquiry or a complaint. This will help in finding a solution.
  • Make an appointment to talk with the teacher. This can be arranged through the Front Office. If your concern is about the conduct of a staff member, you may prefer to discuss the matter with a Principal or School Administrator.
  • Try to stay calm. Even if you don’t feel it, being calm will help to get your concerns across more clearly than if you are upset or angry. It may help to take someone with you.
Two-way communication is a critical factor in the partnership between parents and the school. Where a partnership exists, it is easier for parents to feel confident about the teaching and learning taking place in the classroom and to solve problems.

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